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Shipping Policy
Shipping
- Your order will ship within 1 to 5 business days. The delivery is within 10 to 20 business days for US and 10 to 25 business days for International Shipping.
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Still within 5 business days from the order date.
- Your order will ship within 1 to 5 business days from your order date. If your order ships out earlier, you will receive an email with your shipping confirmation and tracking number to the email address you indicated in your order.
- If you did not receive your tracking number on the 5th business day, please check your Junk/Spam folders.
- If you didn’t receive the email, please email us through our Contact Form page so we can check.
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Beyond 5 business days from the order date.
- If your order has not shipped on the 6th business day, rest assured that we have a dedicated Team who is aware of this delay and has done the necessary escalation to our Fulfillment Team.
- Please allow us an additional 3 business days to update you with your tracking number.
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Still within 5 business days from the order date.
Delivery
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It’s still within 10 to 15 business or 10 to 20 business days.
- Here are some reasons why tracking information may not be available:
- The first package scan may be on arrival at a regional hub near the destination. Common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.
- The first package scan may not be until delivery.
- There may be a delay in updates to the tracking database.
- Some shipments, such as Standard International shipments, aren't trackable. Rest assured that your package will arrive on or before the 20th or 25th business day.
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Beyond 20 (for US) or 25 (for International) business days.
- If 20 or 25 business days have passed, and your tracking information hasn't changed, allow an additional 5 business days for the package to be delivered. Usually, packages arrive on or shortly after the 20th or 25th business day.
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Beyond 30 (for US) or 35 (for International) business days.
- As a small business, the very last thing we want to happen is for our patrons & customers to worry about getting their orders. We would like to assure our customers who are the pillars of our business that we have a dedicated Team who are closely monitoring these delays and have done the necessary escalation to the Fulfillment Manager to get to the bottom of the delay.
- We would like to humbly ask that you allow and give us a chance to investigate and we will be in touch through email within 2 to 5 business days.
- Here are some reasons why tracking information may not be available:
How are shipping and delivery dates calculated?
- We calculate delivery estimates by adding the transit time to the estimated shipping date.
- Transit time is based on your chosen shipping speed. We calculate transit time using business days. Saturday and Sunday don't usually count toward the transit time. An exception to this is when a weekend delivery option is available during checkout. We also take holidays into account when calculating transit time.
- For some delivery dates, we may provide an "order within" countdown timer. This shows the window of time in which you must place the order to receive your delivery by the date shown. The date is subject to change before you place your order. Your order confirmation email will include your confirmed delivery date.
- For Free Shipping, your order will arrive within 15 to 20 business days. We process and ship your order in the most cost-efficient way possible so we can offer free shipping. If you notice that your items haven't shipped yet, don't worry. We may take a little longer than you expect to ship out your order, but we'll ship in time for it to arrive within 10 to 25 business days.
Expedited Shipping
- For us to provide you with the most affordable item, we seldom offer expedited shipping.
- If it is available on the Shipping/Checkout page, the delivery is within 7 to 15 business days for US and 10 to 25 business days for International Shipping.
Ice Roller for Face and Eyes, Multi-Functional Facial Skin Care Tools
Soothe, Sculpt & Glow with the 2-in-1 Ice Roller
Discover the ultimate way to refresh and revive your skin.
Our innovative W+V Double-Shape Ice Roller combines soothing cold therapy with a unique dual-roller design to reduce puffiness, tighten skin, and enhance your natural glow. Perfect for morning de-puffing or a calming evening ritual, it's your go-to tool for radiant, youthful skin — anytime, anywhere.
Make the Confident Choice with Mernea™
When it comes to skincare tools, choosing the right product is crucial for achieving the best results. The Mernea™ Ice Roller is designed with high-quality materials and thoughtful innovation to meet the highest standards of comfort and performance. Whether you’re looking to relieve puffiness, tighten skin, or enjoy a relaxing facial massage, this product gives you the support you need. Choose with confidence—whether for everyday skincare, relaxation, or post-sun care.
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Others |
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Durable & Reliable for Any Activity |
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Made with High-Quality Materials |
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Ergonomic, comfortable to carry |
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Multi-Functional Use |
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Cooling & Soothing Therapy |
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ABS + PE double material, safer |
Collapsible content
What are the features & benefits of the Mernea™ Ice Roller?
The Mernea™ Ice Roller features a 2-in-1 design with interchangeable W-shape and V-shape rollers, providing multi-functional benefits. It cools, tightens, and massages your skin, helping to reduce puffiness, shrink pores, and relieve tension. It’s portable and perfect for daily skincare, migraine relief, and post-sun care.
Is the Mernea™ Ice Roller suitable for sensitive skin?
Yes! The Mernea™ Ice Roller is gentle on all skin types, including sensitive skin. Its cooling effect helps calm irritation, reduce redness, and promote healthier skin without causing discomfort or damage.
How effective is the skin rejuvenation process with the Mernea™ Ice Roller?
With regular use, the Mernea™ Ice Roller provides visible results in skin rejuvenation. It enhances circulation, tightens skin, and improves skin texture. The cooling therapy reduces inflammation and redness, providing a refreshed and youthful glow.
Does the Mernea™ Ice Roller come with a warranty?
Yes, the Mernea™ Ice Roller comes with a warranty. Please refer to the product details or contact customer support for more information regarding the warranty terms.
How do I clean the Mernea™ Ice Roller?
Cleaning is simple! After each use, rinse the roller with warm water and mild soap. Dry it thoroughly before storing it in the freezer for your next use. The high-quality silicone is durable and easy to maintain, ensuring long-term use.