At Mernea™, we believe in helping you feel confident, smooth, and satisfied with your self-care products. Our goal is to provide a hassle-free and transparent experience, so you always feel taken care of.

Here’s everything you need to know about returns and refunds:

Dissatisfied

1. Our Product Research Team has exerted a significant amount of time in identifying products that we think our patrons and customers would surely love as these products are manufactured under market demand, currently in trend, or hot items.
2. We want to ask for your kind understanding that there are a lot of costs involved in a small business, thus, we are giving full responsibility to our patrons and customers to do their due diligence in ensuring that they have researched and Googled the product they are buying online and to not proceed with the order if you think our product is not the one you are looking for or does not meet your needs.
3. While we understand that you’re not happy or satisfied with your item, we’re afraid, operation costs have already been expended, thus, we’re afraid, we will consider all sales as final and refunds can not be granted.

 30-Day Satisfaction Guarantee

We stand behind the quality of our products and offer a 30-day satisfaction guarantee.

If you're not completely satisfied with your Mernea order, simply contact our team within 30 days of delivery, and we’ll do our best to make it right.

This guarantee covers:

• Product concerns (fit, results, etc.)
• Skin reactions or sensitivities
• Defective or damaged items
• Gift-related issues

Depending on your situation, we may offer you a replacement, store credit, or partial refund — no need to return used items.

Returns

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging
• You must request a return within 15 days after delivery

If your item qualifies:

1.  Send a photo of the unopened product to our support team.
2.  Once approved, we’ll send the return address and instructions.
3.  After receiving and inspecting the return, we’ll process a full refund of your order subtotal (excluding shipping).

🕒  Please allow 5–10 business days for your refund to be completed by your bank or card provider.
🚚  Return shipping costs are the responsibility of the customer.
⚠️  We are unable to accept returns of opened or used products due to hygienic reasons

Hygiene & Safety Policy

To protect the health and safety of all our customers, we do not accept returns of used items. This helps us ensure that every product you receive is fresh, clean, and safe to use.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We'll send a replacement or offer a suitable resolution.

To help us process this quickly, please include:

• A brief description of the issue
• A clear photo of the item and packaging

Need Help?

Our Customer Support Team is available 24/7 to help with any questions about your order, product concerns, or returns.

On weekends, response times may be slightly longer (up to 48 hours) due to reduced staffing.

📧 Reach us at: [email protected]

Thank you for choosing Mernea™ — we’re honored to be part of your self-care routine.

Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use Mernea™ products, customers are indicating their acceptance of this Return & Refund Policy.